Support

Signed in? Send a ticket from the app

If you have an account and are signed in, open Account in the app and send a support ticket. It arrives with the app version attached, which makes problems faster to reproduce.

Not signed in? Email us

Accounts are optional, so most people use the app without one. Email info@mediaventum.com and include your device model, operating system version and what you were doing when the problem happened.

Response time

We reply to support and data requests within 30 days, usually much sooner.

Account and data

You can delete your account from inside the app. If you have already uninstalled it, see Delete Account. Codes saved on your device are not affected by account deletion.